The VoiceCallRecording object

A voicemail left after a missed voice call, or a voice call recording.

VoiceCallRecording properties

integer

ID of the voicemail or call recording.

call_id

integer

ID of the voice call the voicemail or call recording belongs to.

external_id

string

ID of the voicemail or call recording on the provider side (Twilio, etc...).

url

string

Voicemail or call recording direct access URL.

duration

integer

Duration in seconds of the voicemail or call recording.

type

string

Whether this is a voicemail or a call recording.

created_datetime

ISO 8601 datetime

When the voicemail or call recording was created.

deleted_datetime

ISO 8601 datetime

When the voicemail or call recording was deleted, if deleted.

deleted_by_user_id

integer

Which agent deleted the voicemail or call recording, if deleted.

error_code

string

Reason why the URL could not be provided.

VoiceCallRecording example object

{
  "id": 123,
  "call_id": 234,
  "external_id": "REe51e36db1c44458d8a173959d4affc71",
  "url": "https://uploads.gorgias.io/GRO7iuEcV1WHfQvm/phone-REe51e36db1c44458d8a173959d4affc71-2fee010d-489b-473f-851c-b50eb3182b2e.mp3",
  "duration": 20,
  "type": "voicemail",
  "created_datetime": "2023-08-31T00:00:00.000000+00:00",
  "deleted_datetime": "2023-08-31T00:00:00.000000+00:00",
  "error_code": "RECORDING_IS_PRIVATE"
}