The Tag object

A tag is used to group tickets sharing one or several characteristics to easily retrieve them.Tags are used in views, rules and in statistics to filter out specific tickets.
For example, you can have an view named urgent that displays all tickets that have an urgent tag and that should be handled before any other tickets.

Tag properties

int32

ID of the tag

ISO 8601 datetime

When the tag was created.

object

Information related to the style of the tag.

ISO 8601 datetime

When the tag was deleted.

string

Short description of the tag.

string

Name of the tag. Tags' names are case sensitive.

int32

Number of tickets this tag is associated with.

string

URI of the tag

Tag example object

{
  "created_datetime": "2020-07-1300:00:00-05:00",
  "decoration": {
    "color": "#F58D86"
  },
  "deleted_datetime": "2020-07-1500:00:00-05:00",
  "description": "Mark a ticket as urgent",
  "name": "urgent",
  "usage": 123
}