A tag is used to group tickets sharing one or several characteristics to easily retrieve them.Tags are used in views, rules and in statistics to filter out specific tickets.
For example, you can have an view named urgent that displays all tickets that have an urgent tag and that should be handled before any other tickets.
Tag properties
Tag example object
{
"created_datetime": "2020-07-1300:00:00-05:00",
"decoration": {
"color": "#F58D86"
},
"deleted_datetime": "2020-07-1500:00:00-05:00",
"description": "Mark a ticket as urgent",
"name": "urgent",
"usage": 123
}