Starting from January 1, 2025, the self-service-overview option will be removed from Statistics API .

Starting from Sep 01, 2024, ticket subject length is going to be limited to 998 characters.

Starting from April 15, 2024, a breaking change has been implemented affecting the format of cursor values returned in the API response of views items search API.

Starting from May 6, 2024, any requests to /api/customers/{id}/* endpoints will return a 301 Moved Permanently redirect with an empty body if the customer has been merged with another.

Starting February 9, HTTP method PUT will not be allowed on /tickets/search endpoint.

Starting immediately, all URLs pointing to uploaded resources returned through an API call (files that were uploaded through the API, ticket attachments, etc.) will not be directly accessible anymore.

Starting from February 1, 2024, the offset-based pagination used to list resource in endpoint, will be removed. This API change was announced in the previous changelog and affects all listing resource endpoints:

Starting from August 8, 2023, any requests to /api/tickets/{id}/* endpoints will return a 301 redirect status code if the ticket has been merged with another one.

Starting from July 31, 2023, the customerattribute of Customer object will be removed. This will affect Customer objects returned by our API and payloads of our webhooks.

Starting from July 31, 2023, attribute events will be removed from response of ticket rest api endpoints. Following endpoints will be affected: