Starting from August 8, 2023, any requests to /api/tickets/{id}/* endpoints will return a 301 redirect status code if the ticket has been merged with another one.

Starting from July 31, 2023, the customerattribute of Customer object will be removed. This will affect Customer objects returned by our API and payloads of our webhooks.

Starting from July 31, 2023, attribute events will be removed from response of ticket rest api endpoints. Following endpoints will be affected:

Starting July 1, 2023, the default value of order_by field in the list widgets endpoint will be created_datetime:desc, consistent with other listing endpoints. The previous default value of order_by field in the list widgets endpoint was order:asc.

Starting from Jan 31, 2023, ticket message body_text and body_html size is going to be limited to 1MB.

Changes

The validation of our ticket and ticket message endpoints will be more strict. When creating or updating tickets or ticket messages, we will enforce a new set of rules on ticket messages:

We've decided to postpone the initial date of the API breaking change we were supposed to apply on August 1, 2022 regarding the Users API endpoints: Customers won't be accessible anymore via the /users endpoints on 2022-08-01.
The new release date is Oct 25, 2022. Before this date, we will perform a series of brownouts in an attempt to warn third-party developers who still haven't migrated their apps about this upcoming breaking change.

Changes

Starting from August 1, 2022: