`self-service-overview` statistics will be removed from the Statistics API
Starting from January 1, 2025, the self-service-overview option will be removed from Statistics API .
Limit length of ticket subject
Starting from Sep 01, 2024, ticket subject length is going to be limited to 998 characters.
The views items search resource pagination cursor format was changed
Starting from April 15, 2024, a breaking change has been implemented affecting the format of cursor values returned in the API response of views items search API.
301 redirects on merged customers
Starting from May 6, 2024, any requests to /api/customers/{id}/* endpoints will return a 301 Moved Permanently redirect with an empty body if the customer has been merged with another.
Remove HTTP PUT method from /tickets/search endpoint
Starting February 9, HTTP method PUT will not be allowed on /tickets/search endpoint.
Resource URLs returned through the API will not be directly acessible anymore
Starting immediately, all URLs pointing to uploaded resources returned through an API call (files that were uploaded through the API, ticket attachments, etc.) will not be directly accessible anymore.
Remove offset-based pagination
Starting from February 1, 2024, the offset-based pagination used to list resource in endpoint, will be removed. This API change was announced in the previous changelog and affects all listing resource endpoints:
301 redirect when fetching merged ticket
Starting from August 8, 2023, any requests to /api/tickets/{id}/* endpoints will return a 301 redirect status code if the ticket has been merged with another one.
Remove customer attribute of Customer object
Starting from July 31, 2023, the customerattribute of Customer object will be removed. This will affect Customer objects returned by our API and payloads of our webhooks.