Changelog

Limit length of ticket subject

Starting from Sep 01, 2024, ticket subject length is going to be limited to 998 characters.

improved

301 redirects on merged customers

Starting from May 6, 2024, any requests to /api/customers/{id}/* endpoints will return a 301 Moved Permanently redirect with an empty body if the customer has been merged with another.

removed

Remove offset-based pagination

Starting from February 1, 2024, the offset-based pagination used to list resource in endpoint, will be removed. This API change was announced in the previous changelog and affects all listing resource endpoints:

improved

301 redirect when fetching merged ticket

Starting from August 8, 2023, any requests to /api/tickets/{id}/* endpoints will return a 301 redirect status code if the ticket has been merged with another one.