put
https://{domain}.gorgias.com/api/tickets//custom-fields
Replace the custom field values for a ticket.
Important — replace-all semantics: The request body must contain all custom field values you want the ticket to have. Any field that currently has a value on the ticket but is not included in the request body will be deleted.
Some system-managed fields (e.g. AI Agent Outcome, AI Intent) can only be deleted by Gorgias internal apps.
Safe pattern: fetch the current values with
GET /api/tickets/{ticket_id}/custom-fields, merge your changes, and
send the full list back.
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