The Team object

A Team represents a group of users. Teams are used with the "auto-assign tickets" feature: you can assign a ticket to a team (manually of via rules), then it will be automatically assigned to someone who is available in the given team.

Team properties


ID of the team.


URI of the object (auto-generated)


Name of the team.

string | null

Longer description of the team.

object | null

Object describing how the team appears on the webpage. Currently only supports emoji field that shows before the team's name.


The list of users within the team.

ISO 8601 datetime

When the team was created.

Team example object

  "id": 123,
  "name": "Warehouse team"