The CustomerChannel object

CustomerChannel example object

{
  "id": 49182,
  "address": "[email protected]",
  "created_datetime": "2020-02-12T12:34:21.918927",
  "deleted_datetime": null,
  "preferred": true,
  "type": "email",
  "updated_datetime": "2020-04-11T11:10:01.182493"
}

A customer channel represents a way to communicate with a customer on a specific channel (email, phone, Facebook, etc..).A customer can have several channels (2 email addresses, 1 phone numbers, 1 chat user ID, etc...).

CustomerChannel properties

id integer int32

ID of the customer channel.

address string

Address of the customer channel. Depending on the type it can be an email address, a phone number, a Facebook user ID, etc...

created_datetime string ISO 8601 datetime

When the customer channel was created.

customer object

None

deleted_datetime string ISO 8601 datetime

When the customer channel was deleted.

preferred boolean

Whether this is the preferred (primary) channel to contact this customer.

type string

Type of the customer channel.

updated_datetime string ISO 8601 datetime

When the customer channel was last updated.