API Reference

Update a ticket

put
https://{domain}.gorgias.com/api/tickets/
Recent Requests
Log in to see full request history
TimeStatusUser Agent
Retrieving recent requests…
LoadingLoading…
Path Params
integer
required

The ID of the ticket to update.

Body Params
assignee_team

The team to assign to the ticket

assignee_user

The user to assign to the ticket

enum

Channel used to initiate the conversation with the customer

When the ticket was closed

custom_fields
array of objects

Custom fields associated with the ticket

Custom Fields
customer
object

Customer associated with the ticket

length ≤ 255

ID of the ticket in a foreign system. This field is not used by Gorgias, feel free to set it as you wish.

boolean

Whether the first message of the ticket was sent by your company to a customer, or the opposite

boolean

Mark the ticket as read/unread

Language primarily used in the ticket

When the last message was sent

When the last customer's message was received

meta

Metadata associated with the ticketYou can use this field to store structured information (key-value data) about the ticket

Priority of the ticket

string
enum
Allowed:

When the ticket will be re-opened automatically

boolean

Whether the ticket is considered as spam

string
enum

Status of the ticket

Allowed:

Subject of the ticket

tags
array of objects

Tags of the ticket

Tags

A datetime will move the ticket to the trash, null will move the ticket out of the trash

date-time

When the ticket was lastly updated

string
enum

How the first message of the ticket has been received or sent from Gorgias

Response

Updated 4 months ago

Language
Credentials
Basic
base64
:
URL
LoadingLoading…
Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json

Updated 4 months ago