API Reference

Update a ticket

put
https://{domain}.gorgias.com/api/tickets/
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Path Params
integer
required

The ID of the ticket to update.

Body Params
assignee_team
object

The team to assign to the ticket

assignee_user
object

The user to assign to the ticket

legacy channel slug | string

Channel used to initiate the conversation with the customer

date-time

When the ticket was closed

custom_fields
array of objects

Custom fields associated with the ticket

custom fields
customer
object

Customer associated with the ticket

string
length ≤ 255

ID of the ticket in a foreign system. This field is not used by Gorgias, feel free to set it as you wish.

boolean

Whether the first message of the ticket was sent by your company to a customer, or the opposite

boolean

Mark the ticket as read/unread

string

Language primarily used in the ticket

date-time

When the last message was sent

date-time

When the last customer's message was received

meta
object

Metadata associated with the ticketYou can use this field to store structured information (key-value data) about the ticket

date-time

Priority of the ticket

string
enum
Allowed:
date-time

When the ticket will be re-opened automatically

boolean

Whether the ticket is considered as spam

string
enum

Status of the ticket

Allowed:
string

Subject of the ticket

tags
array of objects

Tags of the ticket

tags
date-time

A datetime will move the ticket to the trash, null will move the ticket out of the trash

date-time

When the ticket was lastly updated

string
enum
Defaults to api

How the first message of the ticket has been received or sent from Gorgias

Response

Updated 18 days ago

Language
Credentials
Basic
base64
:
URL
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Response
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application/json

Updated 18 days ago