OAuth2 Scopes
OAuth2 scopes allow to limit your app's access to Gorgias user’s account data.
The following scopes can be defined programmatically:
Basic scopes
| Name | Description |
|---|---|
| openid | Scope required to "login" with Gorgias. Allows Gorgias to act as a OpenID provider. |
| User email address. | |
| profile | Basic user information such as their name. |
| offline | Scope required to use a refresh_token - needed to deal with expiring access_token. |
Gorgias scopes
| Name | Description |
|---|---|
| account:read account:write | Information about your account, including account-wide settings like business hours. The write scope can be used to update the account owner. |
| users:read users:write | Users of your helpdesk and any data associated with them, including: email address; first name; last name; bio; role (basic agent, admin, etc.); teams. |
| customers:read customers:write | Data associated with your customers, including: email address; first name; last name; language; notes; data received via integrations (such as Shopify). |
| tickets:read tickets:write | Ticket views and their settings, as well as tickets with their content, including messages, tags, assignees, etc. |
| custom_fields:read custom_fields:write | Custom fields and their configuration. |
| events:read events:write | Changes that are being tracked for your account, including events like: ticket created/updated/closed, etc; user created/updated/deleted, etc; rule created/updated/deleted, etc. |
| integrations:read integrations:write | HTTP integrations, native integrations, and widgets that are connected to your account. |
| jobs:read jobs:write | E.g.: closing 10k tickets, exporting 500k tickets, etc. |
| macros:read macros:write | Macros and their configuration. |
| rules:read rules:write | Rules and their configuration. |
| satisfaction_survey:read satisfaction_survey:write | Satisfaction surveys that have been or will be sent to your customers. |
| statistics:read | Support metrics calculated for your account. |
| tags:read tags:write | Tags that can be added to tickets. |
| apps:read apps:write | List and uninstall third party Apps. |
Deprecated scopes
| Name | Description |
|---|---|
| write:all | Read and Write permissions to all resources accessible by the user's grant. Note that that this is a temporary permission and will be removed in the future in favor of more granular scopes. We'll notify you well in advance when that happens to migrate. |
Updated over 1 year ago