Discussions

I'd like to retrieve all the tickets given a certain tag. First impression is that it's not possible. Am I missing something?

I have a use case where I want to override user_id while creating event for certain actions. Example - I added tags in ticket using API. In this case, an event is getting triggerd by a user (don't know from where this user is getting picked). I want to override this user. Any idea about this, how can i fix it ??

Hello partners, I'm new a Product Manager at Gorgias and I'm looking for a handful partners to speak with and learn more about your journey with Gorgias. If you have a live app on Gorgias app store or if you are in the process of building your integration I'd love to talk to you! Here is a link to my calendar <https://www.getclockwise.com/c/olga-bogomolova-gorgias-com/tech-partner-conversation>, it's active until October 31st :)

I don't see any documentation on adding a text input to a widget, is there any way to do this? Specifically, I want to use the value from two text inputs to make an HTTP callout. Unfortunately I'm not seeing any documentation, or examples of this and am wondering if it is possible in this ecosystem..

I have been using the API to extract total tickets created based on integration. I have found that when comparing the api stats vs the stats that appear in the statistics. I have narrowed it down to what I think is the timezone setting is on the time. However, I have no way to know what the timezone should be as it differs per page. How can I find out what the UTC timezone is si that I can correct the API calls to be the same as the statistics tab.

Hi there, We are getting data out of the API and we need to re-calculate the following KPI : - First response time - Resolution time For that we need the first message date but it seems like we don't have this information in the API. How could we do to calculate this KPis with the info in the API. Regards,

 I would like to write code both to **trigger** a campaign as well as customize the text content of the campaign. Is this possible? how?

Testing the API i was able to create messages on an open ticket and the test user recieved it only after messaging first. I understand that this is the expected behavior per whatsapp API's rules. Is there a way to apply "create a message" that complies with Meta's guide to contacting the user first? If you guys can provide specfic documentation or an example for this use case would be awesome

I have a chat widget with an AI. I'd like to create a ticket in Gorgias and relay messages between my widget and the Gorgias API. However, right now, when I create a ticket, I cannot get the agent interface to allow a "chat reply". It defaults to an "email reply" even though the channel/via are API (where possible - it tells me I cannot create channel: chat via API). I don't need the message to actually deliver into a chat conversation, since I will read the message via webhook (HTTP integration) and then display the message in my widget. So it's just about getting the agent UI to allow the agent to reply with a "chat" instead of an "email". How can I do that? I saw that this appears possible based on the video shown on this page: <https://certainly.io/gorgias-integration/> At around 40 seconds left in the video, it is shown creating a ticket (presumably via API) and having an agent doing a "chat reply" on that ticket.

Hello, anyone else seeing the search endpoint retuning a 404 and html?