Discussions

Ask a Question

Change messages body_text when updating a ticket

Is there any way to update ticket body message?

Nulls in opened_datetime column

Hi there, I noticed there are many nulls in the opened_datetime column where assignee_user. name is populated in tickets table from the API call. Is this expected ?

How do I incrementally sync customers?

I can't filter by updated_datetime, I have to full reload every time?

Bulk create tickets

I have tens of thousands of tickets to migrate, is it possible to create them in batches instead of individually?

Upload file in node.js app

Gorgias upload file has the following documentation: const sdk = require('api')('@gorgias-developers/v1.0#fgg25lq0zlwrl'); sdk.auth('email' 'api_key'); sdk.postApiUpload({ file: '51c1076a502ed528e6696c72b5fecfef.png' }, {type: 'attachment'}) .then(({ data }) => console.log(data)) .catch(err => console.error(err)); and it works in the documentation when you click in try it But how does it works in an node.js app? If i try to put into file property the path to my file, it always return "<p>The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.</p>\\n"

Traslation app using Deepl

Does the API support real-time events for scenarios such as customer chat? We aim to build a microservice that can translate incoming messages, chats, or support tickets from any language and allow the customer service team to communicate in their native language, which will be translated back to the customer. We thought of using Deepl as the translation services.

Gorgias Chat Channel

Hello Community! I'm trying to set up a chatbot integration with Gorgias. The goal is to enable responding to customer queries through the chatbot while also providing a system for store owners to reply directly via the Gorgias dashboard. Is there a way to configure this functionality?
ANSWERED

How to add internal note to ticket via API

How to add internal note to ticket via API. I can't found an example how to do like this <https://docs.gorgias.com/en-US/internal-notes-81888>
ANSWERED

how to create an private app?

hi, i want to create an app for tickets in gorgias , i couldn't find documentation in regard of how to build an app in gorgias(which language i should use, wat are the interface methods supported,etc) please do let me know how to create an app in gorgias . thanks

Cant open attacment in my app

When I try to open the attachments that I send through API to my app, I am getting an error saying that only Gorgias personnel can access it. How do I make it work?