Discussions

Hi there! Is there any documentation on the type and template field of the widgets? https://developers.gorgias.com/reference/post_api-widgets All I can see is that there are multiple types, but nowhere it lists the possibilities of how a widget template is made. I am aware there are some examples, but those are only very basic If I e.g. look at the shopify widgets, it seems that there are some possibilities which are not in the documentation or any example. Thanks a lot in advance!

We would like to update customer phone numbers via the API. Is this possible?

If we want to reply to a Facebook ad comment via the Gorgias API, do you have an example API call that would work? If not, can you point me to the correct Rest API endpoint to use? I'm currently getting the error, "Failed to add this message to the ticket".

Is it possible to create a view with datetime filters via the API? When trying, I receive this message suggesting no, but perhaps a formatting issue? { "error": { "msg": "Failed to create view.", "data": { "filters": [ { "eq(ticket.created_datetime, open)": { "ticket.created_datetime": [ "Unsupported argument, choose one from: ticket.assignee_team.id, ticket.assignee_user.id, ticket.customer.id, ticket.messages.integration_id, ticket.channel, ticket.language, ticket.status" ] } } ] } } }

why gorgias showing data with -05:00 time always

I need to only extract tickets starting January 2022 to date. Is there any possibility to extract by date range? If I set the order_by param to ascending, it will extract data from 2017, which we don't need to store anymore.

Is it possible to directly update widget fields based on JSON response of custom button action?

Hi there, We have an account with you and our store is currently available through Shopify and Amazon. We just recently listed our brand to multiple wholesale accounts listed below: Faire Range.me Go Wholesale UK Brandboom Creoate Guru They are all marketplace just like Amazon with the messaging system within their website. I am just checking to see if I can integrate them into Gorgias. That way all incoming emails from those wholesale marketplace will also be seen in Gorgias. We wanted to centralize all and have our customer team check just Gorgias for all the messages coming from these wholesale marketplaces.

Can Gorgias build a sort order in the List [the "List Tickets" endpoint](https://developers.gorgias.com/reference/get_api-tickets) such that I can retrieve/paginate the result set by the **Updated Time** rather than the created time? I need this because my team is building a [Fivetran Custom Connector](https://fivetran.com/docs/functions/aws-lambda) to import my customer service tickets into my data warehouse. As tickets change, I want to update the records. But your API only lets me retrieve tickets by when they were created at. If I want my connector to be comprehensive, I would have to paginate over years of historical records when I only care about the tickets that were updated since the last time my importer ran. I am aware of [HTTP integrations](https://docs.gorgias.com/en-US/http-integrations-81822) that I can build a webhook to retrieve items, but unless gorgias and my systems have 100% uptime, then at some point I will drop data.

captureUserEmail is used to provide the user's email address in chat conversations. Is it possible to provide something else like an accountID or a userID?