Ask a Question

Looking for a developer familiar with Gorgias API (and Magento)

Looking to connect a Magento 2.3 store with Gorgias with widget. 2.3 version of official module not available in adobe marketplace.

statistics endpoint gorgias

Good afternoon, We are currently consuming the statistics endpoint via API in Gorgias to generate business metrics for various clients we have in Gorgias. Is there any upcoming change to this endpoint? We understand from a conversation with Gorgias that a new endpoint will be introduced, but we are quite concerned about whether the current statistics endpoint will be deprecated and how we can transition smoothly.

Feature request: List satisfaction surveys ticket_id filter

Hello, I would like to suggest a feature on your list satisfaction surveys endpoint. I would like the ability to add a ticket_id query parameter to the request url so I can filter satisfaction surveys associated to the ticket id provided. I've seen this implemented in your list messages end point. Do you think this its possible to have this implemented in a future update soon? Many thanks, Aldouz

Unable to build Oauth App

I have a partner account but the "Create New App button" is nowhere to be found as described in :<https://developers.gorgias.com/docs/2-create-a-draft-app-submission-form>

Articles API

Hi, Does an API exist for helpdesk articles? And if not, is this feature on the roadmap or is there a beta available? To clarify why we want this, we would really like to have Document360 act as our primary knowledgebase but unfortunately there isn't currently an integration with Gorgias that would allow Gorgias AI to train on those articles. So, the solution would be to sync articles between Gorgias and Document360 (while keeping the Gorgias versions unlisted). Thanks, Griffin

File upload api returns 201 but no file is created?

I am attempting to create a file using the api but its just returning a 201 with just a blank array \[], normally if the file is not formed correctly or missing it returns an error but for some reason I am just getting no file url returned. The docs do not specify why this might occur.

Bug in webhook payload

Hi, There's an error in your webhook payloads for HTTP integrations - when there are multiple email addresses on a customer, and I choose one, Gorgias correctly sends the email to the right address. However, in the webhook payload, the "receiver" email field in the message object is wrong - it is always the first email on the customer object, not the one that actually received the email. This is a breaking issue for us, please keep me updated on how/when it is resolved. Thanks! Scott

Where is the full schema for Widget entity?

I just need the full schema of the widget entity

Is there a plan to have an API for Articles?

Is there a plan to have an API for Articles?

Enable CORS

Hi, I want to create an app by which I can create tickets in Gorgias. Unfortunately, I am getting CORS error. The application is built using NodeJS. How can I make the request / what needs to be done in order to have a valid request? Awaiting response.