Discussions

Ask a Question
Back to All

First Message Date

about 2 months ago by Hamis BADAROU

Hi there,

We are getting data out of the API and we need to re-calculate the following KPI :

  • First response time
  • Resolution time

For that we need the first message date but it seems like we don't have this information in the API. How could we do to calculate this KPis with the info in the API.

Regards,