Discussions

How can I filter for or exclude timestamps in my queries? For example, if I wanted to pull a list of Tickets that were updated or received a new message in the past 7 days or after a particular date . . .

Hi Team, How shall i calculate following metric Total number of tickets ? is it created tickets + closed tickets Total Number of resolve tickets - Value is not available on dashboard. Average first reply time and Average Full resolution time? Is it Total time / Total number of resolve tickets Again we don't have values to compare on dashboard. Just Need your help to get understand how can i calculate above metric or how can i verify it. Thank You Shital