Discussions

The very first section of the Quickstart is about Public vs Private apps, and boils down the difference to how authentication is done (oauth vs api key) and public apps require an approval process. Private apps aren't really mentioned anywhere else in any significant way... so I head over to the app section of my Gorgias site ... There doesn't appear to be any way to creating or installing a "private app" in the settings section of my Gorgias site, and within the partner site when you click "Create new app" it has required fields related to OAuth, so I'm guessing that is only for creating "public" apps. So then I thought ok, maybe all "private app" means, is I use the Gorgias API directly ... I head over to the "HTTP Integration" link in the Settings of my Gorgias site ... but it only lets you hook into 3 basic triggers rather than every event and it says "HTTP integrations are not a replacement for proper apps." What am I missing here? Are "private apps" an actual thing or not? If so, how does one create one.

We are trying to fetch the IDs of the tags using tag names. Is there an option to do it other than pulling all the tags and pulling IDs from the whole list? I would like to query by tag name.

Within Gorgias, where can we see the "meta" object that gets submitted via Ticket API?

I'd like to retrieve all the tickets given a certain tag. First impression is that it's not possible. Am I missing something?

I have a use case where I want to override user_id while creating event for certain actions. Example - I added tags in ticket using API. In this case, an event is getting triggerd by a user (don't know from where this user is getting picked). I want to override this user. Any idea about this, how can i fix it ??

Hello partners, I'm new a Product Manager at Gorgias and I'm looking for a handful partners to speak with and learn more about your journey with Gorgias. If you have a live app on Gorgias app store or if you are in the process of building your integration I'd love to talk to you! Here is a link to my calendar <https://www.getclockwise.com/c/olga-bogomolova-gorgias-com/tech-partner-conversation>, it's active until October 31st :)

I don't see any documentation on adding a text input to a widget, is there any way to do this? Specifically, I want to use the value from two text inputs to make an HTTP callout. Unfortunately I'm not seeing any documentation, or examples of this and am wondering if it is possible in this ecosystem..

I have been using the API to extract total tickets created based on integration. I have found that when comparing the api stats vs the stats that appear in the statistics. I have narrowed it down to what I think is the timezone setting is on the time. However, I have no way to know what the timezone should be as it differs per page. How can I find out what the UTC timezone is si that I can correct the API calls to be the same as the statistics tab.

Hi there, We are getting data out of the API and we need to re-calculate the following KPI : - First response time - Resolution time For that we need the first message date but it seems like we don't have this information in the API. How could we do to calculate this KPis with the info in the API. Regards,

 I would like to write code both to **trigger** a campaign as well as customize the text content of the campaign. Is this possible? how?