Discussions
I am struggling to get the widgets I add to display in the sidebar
Is there a simple JSON script I can use to test that the functionality is working for my integration?
Posted by Jake White 4 months ago
Mobile SDK
Hi, Is there any way to embed the chat into mobile app (iOS and Android) via React Native ?
Posted by Leon Yeh 4 months ago
How can I filter for timestamps in my queries?
How can I filter for or exclude timestamps in my queries?
For example, if I wanted to pull a list of Tickets that were updated or received a new message in the past 7 days or after a particular date . . .
Posted by Joe 5 months ago
How to calculate metric
Hi Team,
How shall i calculate following metric
Total number of tickets ?
is it created tickets + closed tickets
Total Number of resolve tickets - Value is not available on dashboard.
Average first reply time and Average Full resolution time?
Is it Total time / Total number of resolve tickets
Again we don't have values to compare on dashboard.
Just Need your help to get understand how can i calculate above metric or how can i verify it.
Thank You
Shital
Posted by Shital Pacharne 5 months ago