Discussions

I'm following the instructions in [the Gorgias documentation](https://docs.gorgias.com/en-US/advanced-customization-new-chat-81792) to customize a chat widget using the Gorgias customization API. My intention is to programmatically open a chat widget and then run some custom code after it has been opened. According to the documentation, the `widget:opened` event should fire anytime the widget is opened. Unfortunately, it appears that programmatically opening the widget using `GorgiasChat.open()` does *not* fire this event. I am able to observe that the `widget:opened` event *is* properly firing if I manually click the Gorgias button. So how can I go about running code on my widget when the Gorgias Chat window opens programmatically? I need to run custom CSS on the widget itself, so need a way of programmatically knowing when it opens so I can run the javascript code to do so. ``` GorgiasChat.init().then(function() { GorgiasChat.on('widget:opened', function() { // this only fires when manually opening the widget, and is not firing when programmatically opening it like below console.log("widget opened"); }); GorgiasChat.open(); }) ```

Is there a simple JSON script I can use to test that the functionality is working for my integration?

Hi, Is there any way to embed the chat into mobile app (iOS and Android) via React Native ?

How can I filter for or exclude timestamps in my queries? For example, if I wanted to pull a list of Tickets that were updated or received a new message in the past 7 days or after a particular date . . .

Hi Team, How shall i calculate following metric Total number of tickets ? is it created tickets + closed tickets Total Number of resolve tickets - Value is not available on dashboard. Average first reply time and Average Full resolution time? Is it Total time / Total number of resolve tickets Again we don't have values to compare on dashboard. Just Need your help to get understand how can i calculate above metric or how can i verify it. Thank You Shital