I am struggling to get the widgets I add to display in the sidebar
Is there a simple JSON script I can use to test that the functionality is working for my integration?
Posted by Jake White 4 months ago
Hi, Is there any way to embed the chat into mobile app (iOS and Android) via React Native ?
Posted by Leon Yeh 4 months ago
How can I filter for timestamps in my queries?
How can I filter for or exclude timestamps in my queries? For example, if I wanted to pull a list of Tickets that were updated or received a new message in the past 7 days or after a particular date . . .
Posted by Joe 5 months ago
How to calculate metric
Hi Team, How shall i calculate following metric Total number of tickets ? is it created tickets + closed tickets Total Number of resolve tickets - Value is not available on dashboard. Average first reply time and Average Full resolution time? Is it Total time / Total number of resolve tickets Again we don't have values to compare on dashboard. Just Need your help to get understand how can i calculate above metric or how can i verify it. Thank You Shital
Posted by Shital Pacharne 5 months ago