Discussions

We are trying to understand if you can access the helpcentre via the API?

Hello, I'm trying to create a text widget for my gorgias integration and I've got the following data: { "top": { "subField": { "name": "test" } } } I'm trying to figure out how to show this as a text field like: { "type": "text", path: "top.subField.name", "title": "Name" } Is there a way that I can do that? I'd like to not have something like { "type": "card", "path": "top", "widgets": \[{"type": "card", "path": "subField", "widgets": [{ "type": "text", "path": "name", title: "Name" }] }] in a naive way, but if I can make the cards somehow not appear then that would be alright. Thank you!

How do we send SMS to customer via gorgias APIs?

How can I see the time it took an agent from opening the customer message to sending their response?

Hi everyone, I’m trying to catch the submission event on my gorgias contact form, embedded on my Shopify store, to collect it on my tag manager. I couldn’t get the event directly via GTM and I’m struggling to get it via JS. Do you know if there is a way to do that? I asked to Gorgias support but they told me to ask here for help. Thanks in advance.

Hello, I am trying to calculate the count of replied tickets - as the metric in the Support Performance overview page in Gorgias app - from the Ticket object of your API. However, there is no column named replied ticket, count of replies, or similar. Hence, I would like to know what is the logic behind the calculation of the "Ticket replied" metric available in the Gorgias app stats. Thanks.

Is there any option to publish a paid app in the marketplace?

Hello, The ability to engage chat with customers is extremely limited. There are only two options: Current URL and Time Spent on Page. Is it possible to customize new options to automatically engage chat. Ideally, we could leverage customer tags from Shopify, since they are already pulled into Gorgias. What about additional options? Thank you, Michael

How do I retrieve all the ticket IDs ? The API allows for only 100 maximum using the API call documentation fetch('[https://somnee.gorgias.com/api/tickets?limit=100&order_by=created_datetime%3Adesc](https://somnee.gorgias.com/api/tickets?limit=30&order_by=created_datetime%3Adesc)

I have a chat widget with an AI. I'd like to create a ticket in Gorgias and relay messages between my widget and the Gorgias API. However, right now, when I create a ticket, I cannot get the agent interface to allow a "chat reply". It defaults to an "email reply" even though the channel/via are API (where possible - it tells me I cannot create channel: chat via API). I don't need the message to actually deliver into a chat conversation, since I will read the message via webhook (HTTP integration) and then display the message in my widget. So it's just about getting the agent UI to allow the agent to reply with a "chat" instead of an "email". How can I do that? I saw that this appears possible based on the video shown on this page: <https://certainly.io/gorgias-integration/> At around 40 seconds left in the video, it is shown creating a ticket (presumably via API) and having an agent doing a "chat reply" on that ticket.