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Calculate replied tickets from the ticket object
26 days ago by Arnau Gatell
I am trying to calculate the count of replied tickets - as the metric in the Support Performance overview page in Gorgias app - from the Ticket object of your API.
However, there is no column named replied ticket, count of replies, or similar. Hence, I would like to know what is the logic behind the calculation of the "Ticket replied" metric available in the Gorgias app stats.