Discussions

I need to only extract tickets starting January 2022 to date. Is there any possibility to extract by date range? If I set the order_by param to ascending, it will extract data from 2017, which we don't need to store anymore.

We would like to update customer phone numbers via the API. Is this possible?

Hi, I want to create a custom widget that displays on the ticket page. I need to scrap details from the tickets' messages and wish to say in the right panel.

Is it possible to directly update widget fields based on JSON response of custom button action?

I'm using /api/upload to upload files, and using the response to submit attachments on a new ticket (api/tickets). The upload works, the ticket gets created, and the attachment is present in the dashboard, but the image url's return a 403, and appear as a broken img in the dashboard. I also included public: true inside the attachment object with no luck - I think true is the default anyway according to the docs. Any ideas?

I am building an integration to Gorgias and have encountered a CORS policy error response to the preflight request stating that "No 'Access-Control-Allow-Origin' header is present on the requested resource". How can we enable CORS on the Gorgias API requests?

Hi there. When creating a ticket via the API, how do I make it email the message from the ticket to the customer? Thanks, Danny

- How can we pass Start & End date as query parameter for Ticket List? - When calling Tickets APIs, does Gorgias provide life time? - Using what metrics can we determine which tickets are old and which are new?

Hello, Let's say a customer uses WhatsApp with Gorgias (for customer service) and another app called A (for marketing). If the customer starts the conversion with a user through A, will Gorgias create a ticket? Is there a way to distinguish the conversations that are Customer Service related and the ones that are Marketing related? The thing is that I don't want the customer to have 1000 tickets opened because he sent a WhatsApp campaign through A or because he gave his clients a wa.me link for order delivering. Thank you for your help!

There are times when we just want delete a ticket instead of close it. The current 3-step process would be made much more intuitive and reduce storage data if a large red "Delete" button was added to right of the "Close" button. The clicks that button, gets a prompt to confirm, and the ticket goes into the trash where it lives for 30 days before it's permanently deleted.