WhatsApp ticketing


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WhatsApp ticketing


Let's say a customer uses WhatsApp with Gorgias (for customer service) and another app called A (for marketing). If the customer starts the conversion with a user through A, will Gorgias create a ticket? Is there a way to distinguish the conversations that are Customer Service related and the ones that are Marketing related?

The thing is that I don't want the customer to have 1000 tickets opened because he sent a WhatsApp campaign through A or because he gave his clients a wa.me link for order delivering.

Thank you for your help!