Discussions

Ask a Question

Bulk create tickets

I have tens of thousands of tickets to migrate, is it possible to create them in batches instead of individually?

Upload file in node.js app

Gorgias upload file has the following documentation: const sdk = require('api')('@gorgias-developers/v1.0#fgg25lq0zlwrl'); sdk.auth('email' 'api_key'); sdk.postApiUpload({ file: '51c1076a502ed528e6696c72b5fecfef.png' }, {type: 'attachment'}) .then(({ data }) => console.log(data)) .catch(err => console.error(err)); and it works in the documentation when you click in try it But how does it works in an node.js app? If i try to put into file property the path to my file, it always return "<p>The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.</p>\\n"

Traslation app using Deepl

Does the API support real-time events for scenarios such as customer chat? We aim to build a microservice that can translate incoming messages, chats, or support tickets from any language and allow the customer service team to communicate in their native language, which will be translated back to the customer. We thought of using Deepl as the translation services.

Gorgias Chat Channel

Hello Community! I'm trying to set up a chatbot integration with Gorgias. The goal is to enable responding to customer queries through the chatbot while also providing a system for store owners to reply directly via the Gorgias dashboard. Is there a way to configure this functionality?

Response time

We are trying to calculate our own response time for each message from customer. What is the best approach for that if we use API?

Public/Private App clarification

The very first section of the Quickstart is about Public vs Private apps, and boils down the difference to how authentication is done (oauth vs api key) and public apps require an approval process. Private apps aren't really mentioned anywhere else in any significant way... so I head over to the app section of my Gorgias site ... There doesn't appear to be any way to creating or installing a "private app" in the settings section of my Gorgias site, and within the partner site when you click "Create new app" it has required fields related to OAuth, so I'm guessing that is only for creating "public" apps. So then I thought ok, maybe all "private app" means, is I use the Gorgias API directly ... I head over to the "HTTP Integration" link in the Settings of my Gorgias site ... but it only lets you hook into 3 basic triggers rather than every event and it says "HTTP integrations are not a replacement for proper apps." What am I missing here? Are "private apps" an actual thing or not? If so, how does one create one.

Fetch tag IDs

We are trying to fetch the IDs of the tags using tag names. Is there an option to do it other than pulling all the tags and pulling IDs from the whole list? I would like to query by tag name.

Access ticket meta object?

Within Gorgias, where can we see the "meta" object that gets submitted via Ticket API?

List tickets by tag?

I'd like to retrieve all the tickets given a certain tag. First impression is that it's not possible. Am I missing something?

Gorgias PM looking to speak to Gorgias Tech Partners

Hello partners, I'm new a Product Manager at Gorgias and I'm looking for a handful partners to speak with and learn more about your journey with Gorgias. If you have a live app on Gorgias app store or if you are in the process of building your integration I'd love to talk to you! Here is a link to my calendar <https://www.getclockwise.com/c/olga-bogomolova-gorgias-com/tech-partner-conversation>, it's active until October 31st :)