Discussions

Does the API support real-time events for scenarios such as customer chat? We aim to build a microservice that can translate incoming messages, chats, or support tickets from any language and allow the customer service team to communicate in their native language, which will be translated back to the customer. We thought of using Deepl as the translation services.

Hello Community! I'm trying to set up a chatbot integration with Gorgias. The goal is to enable responding to customer queries through the chatbot while also providing a system for store owners to reply directly via the Gorgias dashboard. Is there a way to configure this functionality?

When I try to open the attachments that I send through API to my app, I am getting an error saying that only Gorgias personnel can access it. How do I make it work?

Hey there, I've been trying to add an icon to a standalone widget I've created. I know through the docs it says you can add an icon and a border color; but I can't figure the attribute name and where it should be placed. I've tried the following - logo, icon. But there's just no documentation beyond the one line. Also, I've tried placing this in the meta attribute as well as the object in the "widgets" array. Has anyone figured this out? Thanks!

We are trying to calculate our own response time for each message from customer. What is the best approach for that if we use API?

The very first section of the Quickstart is about Public vs Private apps, and boils down the difference to how authentication is done (oauth vs api key) and public apps require an approval process. Private apps aren't really mentioned anywhere else in any significant way... so I head over to the app section of my Gorgias site ... There doesn't appear to be any way to creating or installing a "private app" in the settings section of my Gorgias site, and within the partner site when you click "Create new app" it has required fields related to OAuth, so I'm guessing that is only for creating "public" apps. So then I thought ok, maybe all "private app" means, is I use the Gorgias API directly ... I head over to the "HTTP Integration" link in the Settings of my Gorgias site ... but it only lets you hook into 3 basic triggers rather than every event and it says "HTTP integrations are not a replacement for proper apps." What am I missing here? Are "private apps" an actual thing or not? If so, how does one create one.

We are trying to fetch the IDs of the tags using tag names. Is there an option to do it other than pulling all the tags and pulling IDs from the whole list? I would like to query by tag name.

Within Gorgias, where can we see the "meta" object that gets submitted via Ticket API?

I'd like to retrieve all the tickets given a certain tag. First impression is that it's not possible. Am I missing something?

I have a use case where I want to override user_id while creating event for certain actions. Example - I added tags in ticket using API. In this case, an event is getting triggerd by a user (don't know from where this user is getting picked). I want to override this user. Any idea about this, how can i fix it ??