Discussions

I am attempting to create a file using the api but its just returning a 201 with just a blank array \[], normally if the file is not formed correctly or missing it returns an error but for some reason I am just getting no file url returned. The docs do not specify why this might occur.

Hi, There's an error in your webhook payloads for HTTP integrations - when there are multiple email addresses on a customer, and I choose one, Gorgias correctly sends the email to the right address. However, in the webhook payload, the "receiver" email field in the message object is wrong - it is always the first email on the customer object, not the one that actually received the email. This is a breaking issue for us, please keep me updated on how/when it is resolved. Thanks! Scott

I just need the full schema of the widget entity

Is there a plan to have an API for Articles?

I can't filter by updated_datetime, I have to full reload every time?

I have tens of thousands of tickets to migrate, is it possible to create them in batches instead of individually?

Gorgias upload file has the following documentation: const sdk = require('api')('@gorgias-developers/v1.0#fgg25lq0zlwrl'); sdk.auth('email' 'api_key'); sdk.postApiUpload({ file: '51c1076a502ed528e6696c72b5fecfef.png' }, {type: 'attachment'}) .then(({ data }) => console.log(data)) .catch(err => console.error(err)); and it works in the documentation when you click in try it But how does it works in an node.js app? If i try to put into file property the path to my file, it always return "<p>The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.</p>\\n"

Does the API support real-time events for scenarios such as customer chat? We aim to build a microservice that can translate incoming messages, chats, or support tickets from any language and allow the customer service team to communicate in their native language, which will be translated back to the customer. We thought of using Deepl as the translation services.

Hello Community! I'm trying to set up a chatbot integration with Gorgias. The goal is to enable responding to customer queries through the chatbot while also providing a system for store owners to reply directly via the Gorgias dashboard. Is there a way to configure this functionality?

We are trying to calculate our own response time for each message from customer. What is the best approach for that if we use API?