Changelog

Starting February 25, 2026, audit log events will be retained for a maximum of 12 months. Events that occurred more than one year ago will no longer be accessible via the API and will be permanently deleted from our system. This applies to all events dated before February 25, 2025. This change helps ensure faster and more reliable access to audit logs while aligning with standard data retention and compliance best practices.

Effective Date: Immediate

Hello Partners,

Starting from January 1, 2025, the self-service-overview option will be removed from Statistics API .

Starting from Sep 01, 2024, ticket subject length is going to be limited to 998 characters.

Starting from April 15, 2024, a breaking change has been implemented affecting the format of cursor values returned in the API response of views items search API.

Starting from May 6, 2024, any requests to /api/customers/{id}/* endpoints will return a 301 Moved Permanently redirect with an empty body if the customer has been merged with another.

Starting February 9, HTTP method PUT will not be allowed on /tickets/search endpoint.

Starting immediately, all URLs pointing to uploaded resources returned through an API call (files that were uploaded through the API, ticket attachments, etc.) will not be directly accessible anymore.

Starting from February 1, 2024, the offset-based pagination used to list resource in endpoint, will be removed. This API change was announced in the previous changelog and affects all listing resource endpoints: