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How to calculate metric
11 months ago by Shital Pacharne
How shall i calculate following metric
Total number of tickets ?
is it created tickets + closed tickets
Total Number of resolve tickets - Value is not available on dashboard.
Average first reply time and Average Full resolution time?
Is it Total time / Total number of resolve tickets
Again we don't have values to compare on dashboard.
Just Need your help to get understand how can i calculate above metric or how can i verify it.