Limit ticket message body size to 1MB
about 2 years ago by Jan Katrenic
Starting from Jan 31, 2023, ticket message body_text
and body_html
size is going to be limited to 1MB.
- Endpoints such as create or update message will return HTTP error response (status code 400) when the size of
body_html
orbody_text
attributes exceeds 1MB. - Ticket messages created before the change will be truncated to fit the 1MB limit.
Note that the limit does not affect message attachments.