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Limit ticket message body size to 1MB

over 1 year ago by Jan Katrenic

Starting from Jan 31, 2023, ticket message body_text and body_html size is going to be limited to 1MB.

  • Endpoints such as create or update message will return HTTP error response (status code 400) when the size of body_html or body_text attributes exceeds 1MB.
  • Ticket messages created before the change will be truncated to fit the 1MB limit.

Note that the limit does not affect message attachments.