Why do I need to use an HTTP integration for my app?
Posted by Pilar Sterne 5 months ago
Is it possible to capture more than simply the email address
captureUserEmail is used to provide the user's email address in chat conversations. Is it possible to provide something else like an accountID or a userID?
Posted by Patrick Lachance 4 months ago
How can I filter for timestamps in my queries?
How can I filter for or exclude timestamps in my queries? For example, if I wanted to pull a list of Tickets that were updated or received a new message in the past 7 days or after a particular date . . .
Posted by Joe 5 months ago
Hi, Is there any way to embed the chat into mobile app (iOS and Android) via React Native ?
Posted by Leon Yeh 4 months ago
I am struggling to get the widgets I add to display in the sidebar
Is there a simple JSON script I can use to test that the functionality is working for my integration?
Posted by Jake White 4 months ago
[feature request] List tickets by updated_datetime:desc
Can Gorgias build a sort order in the List [the "List Tickets" endpoint](https://developers.gorgias.com/reference/get_api-tickets) such that I can retrieve/paginate the result set by the **Updated Time** rather than the created time? I need this because my team is building a [Fivetran Custom Connector](https://fivetran.com/docs/functions/aws-lambda) to import my customer service tickets into my data warehouse. As tickets change, I want to update the records. But your API only lets me retrieve tickets by when they were created at. If I want my connector to be comprehensive, I would have to paginate over years of historical records when I only care about the tickets that were updated since the last time my importer ran. I am aware of [HTTP integrations](https://docs.gorgias.com/en-US/http-integrations-81822) that I can build a webhook to retrieve items, but unless gorgias and my systems have 100% uptime, then at some point I will drop data.
Posted by Bryan Estrada 4 months ago
How to calculate metric
Hi Team, How shall i calculate following metric Total number of tickets ? is it created tickets + closed tickets Total Number of resolve tickets - Value is not available on dashboard. Average first reply time and Average Full resolution time? Is it Total time / Total number of resolve tickets Again we don't have values to compare on dashboard. Just Need your help to get understand how can i calculate above metric or how can i verify it. Thank You Shital
Posted by Shital Pacharne 5 months ago
integration via webhook using the "HTTP integration"
Hi there, We have an account with you and our store is currently available through Shopify and Amazon. We just recently listed our brand to multiple wholesale accounts listed below: Faire Range.me Go Wholesale UK Brandboom Creoate Guru They are all marketplace just like Amazon with the messaging system within their website. I am just checking to see if I can integrate them into Gorgias. That way all incoming emails from those wholesale marketplace will also be seen in Gorgias. We wanted to centralize all and have our customer team check just Gorgias for all the messages coming from these wholesale marketplaces.
Posted by Maurice Manuel about 2 months ago
Widget update via custom button action response
Is it possible to directly update widget fields based on JSON response of custom button action?
Posted by Scott Taylor about 1 month ago
[Feature Request] Start and/or End date as Query Parameter instead of Cursor for Ticket List
I need to only extract tickets starting January 2022 to date. Is there any possibility to extract by date range? If I set the order_by param to ascending, it will extract data from 2017, which we don't need to store anymore.
Posted by Maye Ger 21 days ago