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Gorgias Bigcommerce API Integration problems


I am looking to resolve an issue with our Gorgias BigCommerce API integration. It appears that we have the Gorgias app installed and connected in BigCommerce, and the BigCommerce app installed and connected in Gorgias. When viewing tickets in Gorgias, I can see associated BigCommerce order data.

However, when requesting ticket data from the API, it does not appear to contain any of the BigCommerce data in the response. I assume this would be in the 'integrations' part of the response, but there is no BigCommerce data. How can I resolve this?


Parker Banks