Discussions

Can Gorgias build a sort order in the List the "List Tickets" endpoint such that I can retrieve/paginate the result set by the Updated Time rather than the created time?
I need this because my team is building a Fivetran Custom Connector to import my customer service tickets into my data warehouse. As tickets change, I want to update the records. But your API only lets me retrieve tickets by when they were created at. If I want my connector to be comprehensive, I would have to paginate over years of historical records when I only care about the tickets that were updated since the last time my importer ran.
I am aware of HTTP integrations that I can build a webhook to retrieve items, but unless gorgias and my systems have 100% uptime, then at some point I will drop data.